Account and Notifications

Use your account settings to protect your account and choose the messages that you receive.

Accept an Invitation

1. Open the invitation from your own email inbox.
2. Check the organization name and job role.
3. Create a password when Nova Fora asks you to do so.
4. Complete the sign-in protection steps.
5. Read and accept any agreement shown on the screen.
6. Complete the setup steps.

Expected result: Nova Fora opens the correct organization.

Caution: Do not forward an invitation link. Ask an administrator for a new invitation if the link has expired or was sent to the wrong email address.

Update Your Profile

1. Open Settings.
2. Open your personal profile.
3. Update your name, phone number, language, or time zone.
4. Select Save.

Expected result: Nova Fora shows your new profile information.

Change Your Password

1. Open Settings.
2. Select the password option.
3. Enter your current password.
4. Enter and confirm your new password.
5. Select Save.

Use a password that you do not use for another account. Do not share your password.

Reset a Forgotten Password

1. Open the sign-in page.
2. Select Forgot password?.
3. Enter your email address.
4. Select the reset option.
5. Open the reset message in your email inbox.
6. Create and confirm a new password.
7. Select Save password.
8. Sign in with the new password.

Expected result: Nova Fora confirms that your password changed.

If the reset link is expired, invalid, or already used, return to the sign-in page and request a new link. Do not reuse an old link.

Set Up Extra Sign-In Protection

Your organization can require an extra sign-in step.

1. Open the security settings.
2. Select the available setup option.
3. Follow the instructions on the screen.
4. Save any recovery codes in a secure place.
5. Complete the confirmation step.

Do not send a recovery code to another person.

Add or Remove a Passkey

1. Open Settings.
2. Open the security or passkey section.
3. Select Add passkey.
4. Follow the device prompt.
5. Check that the new passkey appears in the passkey list.

Expected result: You can use the passkey to sign in on that device.

To remove a passkey:

1. Open the passkey list.
2. Select the passkey that you want to remove.
3. Confirm the removal when Nova Fora asks for your password.
4. Check that the passkey no longer appears in the list.

Caution: Do not remove your only working passkey or password sign-in method until you have tested another method.

Verify Your Phone Number

1. Open Settings.
2. Open your personal profile or phone settings.
3. Enter your current phone number.
4. Request a verification message.
5. Enter the code from the message.
6. Save the verified number.

Expected result: Nova Fora marks the phone number as verified.

Do not share a verification code with another person.

Select SMS Notifications During Account Setup

Use the optional phone step to verify your number and choose the SMS topics available for your role.

Every role can select SMS topics during the optional account phone step.

1. Keep Select SMS notifications after verification selected.
2. Verify your phone number with the code that Nova Fora sends.
3. If you selected SMS two-factor authentication, save the recovery codes and confirm that you saved them.
4. Select or clear the SMS topics that you want to change. The list shows the topics available for your role and their current selections.
5. Select Save and continue.

To skip the topic step, clear its checkbox before verification or select Skip for now in the topic list. Skipping does not write SMS choices. Phone verification can still make an inherited SMS choice available.

SMS topics and SMS two-factor authentication are separate choices. DSP owners and shop administrators then continue to organization setup when it is required. Other roles enter the application.

Turn On Device Alerts

Device alerts can show Nova Fora messages when the app is not open.

1. Open Settings.
2. Open Notifications.
3. Turn on device alerts when the option is available.
4. Accept the browser or device permission request.
5. Save your notification choices.

Expected result: Your device can show allowed Nova Fora alerts.

If you select Block by mistake, change the permission in your browser or device settings. Then return to Nova Fora and try again.

Choose Notification Settings

1. Open Settings.
2. Select Notifications.
3. Turn each notification category on or off.
4. Choose email, text message, or in-app delivery when these choices are available.
5. Select Save.

Expected result: New messages follow your saved choices.

For notification types, delivery channels, Body Repair alerts, and DSP digests, read Notifications and DSP Digests.

The email-unsubscribe confirmation flow stops optional email while preserving text-message and browser-alert choices. Read Stop Optional Email for the procedure and release status.

Read a Notification

1. Open Notifications.
2. Use the unread, category, or status choices when you need a smaller list.
3. Select a message.
4. Read the message and check the related vehicle or task.
5. Complete the required action.
6. Mark the message as read when you finish.
7. Select Resolve only when the message no longer needs action.

Expected result: The message shows the correct read or resolved state.

Do not resolve a message only because you opened it. Check the related record first. Another person may have completed the work.

Use Notifications on a Phone

1. Select the notification icon at the top of the screen.
2. Scroll through the notification list.
3. Select a message to open its related task.
4. Use the close button to return to your work.

Expected result: You can review messages without losing your place in the app.

Change Your Email Address

1. Open your account settings.
2. Select the email address option.
3. Enter the new email address.
4. Follow the confirmation instructions sent to that address.
5. Sign in with the new address.

Contact support if you cannot receive the confirmation message.

Sign Out

1. Open your account menu.
2. Select Sign Out.
3. Confirm that the sign-in screen appears.

Always sign out on a shared device.

Report a Problem

Use the problem report option when Nova Fora does not work as expected.

1. Open the problem report option.
2. Describe what you were trying to do.
3. Include the organization, vehicle or task, and the message shown on screen.
4. Add a cropped screenshot when it helps explain the problem.
5. Check that the screenshot does not show passwords, codes, payment details, or unrelated customer information.
6. Submit the report.

Expected result: The support team receives a clear description of the problem.

Review Rewards and Referrals

Open Rewards to see the referral options available to your role. DSP Owners and Managers can use the offered invitation or sharing controls to introduce another DSP. Ask the recipient’s permission before sending an invitation; check the email address and DSP details before submitting.

If a share link or QR code is offered, the recipient can open it, enter their email, and request an invitation. They must use the email link to verify their address and create the account. A submitted referral is not proof of completed signup or a completed repair.

Review each invitation’s status and use the available resend or fresh-link action if needed. Follow the deadline and retry message shown. For existing accounts, use sign-in rather than trying to create a duplicate DSP.

Earn and use a Body Repair fee waiver

Read the current program terms shown in Rewards. Under the completed-repair program, the referred DSP must complete its first Body Repair within twelve calendar months after onboarding starts. The referring DSP then earns one platform-fee waiver, expiring six months after it is awarded. Invitation acceptance alone does not earn that completed-repair reward.

Open Your body repair fee waivers to check available, reserved, used, and expired rewards. Apply an available waiver to an eligible Body Repair after quote selection and before payment is fixed, or choose Use one fee waiver when offered during quote selection. It is your choice which repair receives it; application is not automatic. Confirm the reservation and updated amount on the repair.

A waiver removes the platform fee for one repair, not the shop’s repair charges. Review the final tax and any processing fees at payment. Remove the reservation before payment is fixed if you want to use the waiver on a different eligible repair.

Manage Saved Repair Cards

When paying for Body Repair, choose whether to save the card if the payment form offers that option. Check the selected card and total each time. DSP Owners can use Billing to manage saved repair cards, including removing a card they no longer want to use. If you cannot manage the cards, ask your DSP Owner.

If You Need Help

• If you forgot your password, select Forgot password? on the sign-in screen.
• If you lost your extra sign-in method, use a saved recovery code or contact support.
• If notifications do not arrive, check your saved choices and contact details.
• If you see account activity that you do not recognize, change your password and contact support immediately.
• If a problem report or referral option is not available, check your role and ask your manager for help.